Refund policy

We want you to be glad you paid. Payments are handled by our merchant of record, Polar, which issues any refund to the card you paid with.

Your first payment

If the first payment for a plan was a mistake or the plan is not what you hoped, write to hello@lanternsaga.com from your account’s address within 14 days and we refund it in full.

After that

Cancel at any time from your account page and you are not charged again; your plan works until the end of the month you paid for. We do not refund part-months, except where the law requires it, or when something on our side kept you from using what you paid for: then write to us and we will make it right.

The forge

New quests included in the Storyteller plan have no cash value. A quest the forge cannot finish is given back automatically.

Your legal rights

Consumers in the EU and UK have a right to withdraw from a purchase within 14 days. Because a plan gives you access at once, that right ends when you start using it, if you have agreed to that at checkout; our 14-day refund on the first payment applies anyway.